• Before submitting, read this!

    Many users file bugs which are useless because they don't contain enough information for us to do anything about them. Our policy is to close these bugs without investigating them. Please follow these guidelines to avoid having your bug closed and help make sure we can fix the bug you're reporting.

    Most bugs are not actually obvious, even if they look obvious to you. Usually issues actually only happen in a very specific set of circumstances, which you happen to have. These guidelines are designed to make sure we can figure out what's going on. So please never skip any part of the guidelines, no matter how obvious you think the problem is, or how many issues you've filed before - skipping any details will likely make it much more difficult to help you.

    Make sure you understand the bug

    Many bug reports are actually just unintended consequences of systems that are working as intended. This is not a bug, and should be addressed as a suggestion.

    Make sure you are running the latest version of the game

    To avoid reporting bugs we've already fixed, please verify the issue happens in the latest version of client, and then verify that there is no existing bug report that matches the issue you plan to report already in the Issues tab. There is a chance that it may already be fixed in the pending update.

    Use the bug report template

    The bug submission page is pre-filled with a template. Do not delete it - we need all this information to be able to help you. Please provide as much of the requested information as you can, including the system details or crash report information with every report.

    Only mention one problem per issue

    Please only describe one problem in each issue you create. It's very confusing to have two separate descriptions at once and usually means you skipped some important information for one of them.

  • Official Wiki Troubleshooting Guide Rules & Guidelines Player Safety